Elements Privacy Rules: Casino Data, Security and Account Safety
Privacy Practices at Elements Online
Privacy matters. In Canada, we explain how personal information is collected, used, shared, and protected across our website and gaming services.
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Please read these privacy terms carefully before using our services. If you do not accept them, you should stop using the site and related services.
We handle information for clear operational purposes, including account administration, verification, payments, customer support, security monitoring, and compliance with legal obligations.
| Privacy Topic | Key Details |
|---|---|
| Age eligibility | Use of this website is intended for persons 19+ years of age, and we do not knowingly collect personal information from individuals under the legal gambling age. |
| Personal information collected | Personal information may be collected when users create an account, make deposits or withdrawals, join promotions, or contact customer support, including details such as full name and date of birth. |
| How information is used | Uses include account creation and verification, processing deposits and withdrawals, age and identity verification, and providing customer support. |
| Data security measures | We use appropriate technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction, while also noting that no Internet transmission or storage method is 100% secure. |
| Sharing and disclosure | Personal information is not sold to third parties, but may be disclosed for legal requirements, to provincial gaming authorities and financial regulators, or during corporate transactions such as a merger, acquisition, or sale of assets. |
| International transfers | Information may be transferred to and processed in countries other than the one where the user resides, and those countries may have different data protection laws, with safeguards applied to transfers. |
| Retention period | Personal information is retained for as long as necessary for the stated purposes, unless a longer period is required or permitted by law, and inactive accounts may be kept to meet regulatory requirements. |
| User rights and controls | Depending on location, users may have rights to access personal information, correct inaccurate information, and request deletion subject to legal requirements; cookie preferences can also be managed through browser settings. |
| Privacy contact options | Questions or unresolved concerns can be directed to the Privacy Officer by phone at 1-888-557-6450 or by mail to Elements Casino Online, Privacy Department, 5000 Yonge Street, Suite 1200. |
Personal Information We Collect
Some information is provided directly by you during account activity, such as when you open an account, make deposits or withdrawals, join promotions, or contact customer support.
This may include your full name, date of birth, contact details, residential address, identification documents, and payment-related records needed to process transactions.
We also collect certain technical information automatically when you use the site or app. This can include device and browser details, IP address, location signals, pages visited, features used, and connection data.
Cookies and similar technologies help us understand how services are used, improve performance, and support a smoother account experience. Cookie preferences can be managed through your browser settings.
Disclosure, Regulators and Legal Compliance
Privacy practices are closely tied to regulated gaming operations in Canada. Some processing is necessary for identity checks, age verification, fraud prevention, and financial controls.
We may disclose information when required by law, regulation, legal process, or government request. This may also include sharing with provincial gaming authorities and financial regulators where applicable.
Information may be shared with service providers that support payment processing, identity verification, analytics, or account operations. These providers are contractually required to protect the information they handle.
We do not sell personal information to third parties. If a merger, acquisition, or sale of assets takes place, relevant information may be transferred as part of that transaction.
When information is transferred outside your home country, safeguards are applied. However, different jurisdictions may follow different data protection laws.
Data Retention, Security and Your Rights
Information is collected for defined purposes, not open-ended use. The main reasons include account setup, account verification, payment processing, customer support, transactional communication, and service improvement.
We retain data for as long as necessary to fulfill those purposes, unless a longer period is required or permitted by law. Inactive accounts may also be kept to meet regulatory obligations.
We apply technical and organizational security measures to reduce the risk of unauthorized access, disclosure, alteration, or destruction. Even so, Internet transmission and electronic storage are never 100% risk-free.
Depending on your location, you may have rights to access your information, correct inaccuracies, or request deletion where legally permitted. Some users may also be able to restrict processing or withdraw consent.
Access is limited to individuals of legal gambling age in their jurisdiction, including 19+ in most Canadian provinces. We do not knowingly collect personal information from underage individuals.
If you need assistance with a privacy concern, our Privacy Officer can be reached by phone at 1-888-557-6450 or by mail at 5000 Yonge Street, Suite 1200, Toronto, ON M2N 7E9, Canada.
We may update these privacy terms from time to time, with changes reflected by an updated date. It is a good idea to review the latest version periodically.